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UPDATE: Dear friends of the Palace, you can reach all Palace games via Facebook again.
We resolved the issue with Facebook, and you can play and use the Facebook Login as usual again.
Of course, we received many messages from the game community in the past few days. We kindly ask that you be patient while we reply to each request separately. We are on it at full steam, and you will definitely receive an answer!
As mentioned in this post on the matter, we stopped any subscriptions running via Facebook in the affected games (Canasta Palace, Skat Palace, Mau Mau Palace).
Affected players (Canasta, Mau-Mau, Skat) receive the following compensation to absorb the passed time:
- Everybody who played at the games via Facebook received 100 Chips each.
- And out of those, everyone with a Premium Membership in the games during the affected time got the respective Premium Time credited to their player account.
If you don’t see your compensation yet, please log out of the game and back in again.
In case of any questions or uncertainty, please contact us via email at email@example.com, including your affected player ID in the message.
Please note: Over the next few days, we will publish information on how you can continue to use your game account on one of our other platforms (e.g., in the browser without Facebook, on Android, iOS, Windows) if you wish to do so. We need to prepare this step thoroughly and will reach out to you about the topic here.
Have fun and a good hand!
Dear friends of the Palace,
Unfortunately, we are currently experiencing problems with our apps on Facebook and the Facebook login. At the moment, that concerns
Rummy Palace, Canasta Palace, Mau Mau Palace, and Skat Palace.
We are working on a solution and are in touch with Facebook so that you will hopefully soon be able to play all Palace Games smoothly via Facebook again.
We apologize for the inconvenience and kindly ask for your patience.
Your Palace Team