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UPDATE:
The new payment option Adyen is now available in the game shop of all Palace Games if you play our games via browser!
The payment options in the browser now look like this:
Dear friends of the Palace,
Your options for paying voluntary purchases in the Palace Games will change for players via web browsers only. We want to provide flexible payment options to you in the long run, especially our growing global community. That is why there will be a transition regarding the payment provider Sofortüberweisung.
That means that on July 6, 2023, the traditional direct payment method via Sofortüberweisung will be temporarily removed from the games. There will probably be a short period without the option of direct transfers.
We expect payments with Sofortüberweisung to be available again soon via the new payment service provider Adyen. When it is time, we will update this post accordingly.
Here yo can see what will change exemplary:
In most Palace of Cards Games:
In Pinochle and Whist:
In the meantime, we hope you have fun and a good hand!
Your Palace Team
I paid for my membership twice and am ready to pay again to keep my membership in good standing. I enjoy playing canasta participatory. Tonight I can’t even get into the site. It throws me into a slot machine each and every time I try to pay. What’s up. Plus where did my coins go that I had accumulated? How do I get into Canasta Palace?
Hello Georgina,
thank you for your message. Unfortunately, this is a problem directly with Facebook. Facebook support is already working on a solution and the problem should be fixed promptly. I apologize for the inconvenience.
As long as the error still exists, start the game directly from our website using the following link.
https://www.spiele-palast.de/
Many greetings and a nice pre-Christmas period.
I just finished a game and now banned for 4 minutes
Hello Beverly,
it seems you left a table early, so thats why you got banned for 5 minutes. Please always stay at the table until the end if you want to avoid such sanctions.
Best wishes
I would like to stop my premium account and play further with a normal account how can i change this? Thank you
Hello Maya,
if you want to cancel your subscription please send us an email to support@spiele-palast.de including your player id. We can then cancel your premium membership for you.
Best wishes